Three key take-aways from SofaConf

SofaConf was a remote conference by ClearLeft. At Angi Studio we all “went”. In other words, we sat on our own sofas and watched the videos. Here’s my three key-take-aways.

How’s the remote conference experience?

The first day was very exciting: we all watched the videos together (remotely) and commented on them in real time. The days after that, not so much.

Frankly, it feels more like a Youtube playlist than a conference 🤷‍♂️

Photo by Kelly Sikkema on Unsplash

My three main take-aways:

Some more insights

Write short

The C-level research-report can be as short as four bullet-points in an email.

Diary studies are worth it

A usability study usually lasts 45 minutes up to 90 minutes. In one such study, Kelly Goto tested how people choose their healthcare insurance. Most participants managed to complete the task in the allotted time. But an interesting thing happened when they did a diary study to complement the usability study: they found out that the process of choosing an insurance normally can last up to a month! You research your options, pick one, doubt during the filling in of the form, ask some friends and colleagues, compare some more and fill in again. Of course that behavior might require a different design or content.

Kelly had some other great stories and tips (keep motivating your participants, always get video data and make sure your time period includes a weekend). I’ve included her talk below.

Every company is a ‘services provider’

If designers only look at your product, your (potential) customers can have a bad time. Services you provide can be support, sales, etc. As services are the ‘spaces between things’, it can be hard to convince your organization that “yes, this organization also really provides services”. Again: service design!

Start with stealth projects if you want to implement design thinking, service design or innovation in your company

Start with small, boring “stealth” projects because you’ll have a safe space. Don’t focus on you customers straight away but start with your own employees: find their painpoints through simple research (like a Slack-channel) and try to improve on that. Loads of people will be impacted and see the value of service design. Remember: not all innovation is disruptive! Check Marc’s talk for more.

“Who led the digital transformation? Your CEO, CTO or Covid19”?

Remote work is here to stay. Even if only one person is remote, the whole meeting is remote. So innovate your remote processes! And that can be beneficial: people need to show their impact and decisions get documented better. Think about getting rid of your 8 hour day.

Cool ideas

Turn design thinking inwards

Haroon Aslam had some cool tips for improving your organization using methods from design. Two cool techniques “competing truth” and visioning workshops.

the play-by-play for the visioning workshop by Haroon Aslam

The break-up letter

Ask your participants to write a ‘love letter’ or ‘breakup letter’ at the end of a diary study, it will give insight in their emotions.

Define baseline behavior

You can define the baseline behavior prior to, during or even after the launch of a project. It helps keep everybody in check.

baseline behavior, from the talk by John Cutler

The stakeholder map

Use post-its with a group to figure out who are all the stakeholders “involved in a project”. It’s probably a lot more than you think.

The 7 talks I really liked

I also learned some new function titles: “design historians”, “content designers” and “growth designers”, as if we didn’t have enough confusing titles in design…

Let me know if you have any feedback: [email protected] or find me on LinkedIn ;)

Published previously on my Medium-account: Three key take-aways from SofaConf